FAQ

Frequently asked questions

What is a virtual race?
A race you complete on your own time, wherever you are. Pick a themed course, then walk, run or cycle the distance outdoors, on a treadmill or around your neighborhood. Every mile you log moves you along a map of the real route.
Do I get a real medal?
Yes. Most races have a custom-designed finisher medal you can add when you join, and it is mailed to you when you complete the distance. Many races also offer shirts, coins and other rewards.
Which apps and devices log my miles?
Connect Apple Health, Health Connect, Google Health, Garmin, Strava or Under Armour and your activity is credited automatically. You can also log indoor or outdoor workouts by hand.
Can I walk instead of run?
Yes. Walking, running and, on most races, cycling all count. Go at whatever pace suits you.
How long do I have to finish?
Most races have no time limit, so you can take as long as you need. When a race does have an end date, it is shown on the race page.
When will my medal ship, and what does shipping cost?
Rewards ship when you complete the race, unless the race page says they ship right away. Add-ons ship the next business day. Shipping is shown at checkout, we ship internationally, and VIP members get free domestic shipping.
What is VIP?
VIP is a membership with free digital access to every virtual race, VIP-only races, 20% off purchases, free domestic shipping and Motion Tokens loyalty rewards. Cancel anytime.
Do I need the app?
No. You can browse, join and follow races on yes.fit. The Yes.Fit app for iPhone and Android also logs your miles straight from Apple Health or Health Connect.
How do I get help?
Chat with us from any page on yes.fit or in the app, or email customerservice@yes.fit.Still have a question?
Browse the races
or email
customerservice@yes.fit
.

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